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Our Story

At The Highlands Concierge, we don’t just manage properties—we transform them into unforgettable vacation experiences. With 121 consecutive 5-star reviews on AirBnb and VRBO, our success stems from a proprietary formula we proudly call our proven 5-star review method. Every detail, from the initial guest message to the farewell note, is thoughtfully curated by real people who care deeply about hospitality—never AI or automated shortcuts.

 

Our approach is rooted in authenticity, personalization, and excellence. We offer luxury AirBnb design, comprehensive home management, and around-the-clock concierge services tailored to each guest. No two stays are ever the same—because no two guests are.

 

We go beyond traditional property management to craft one-of-a-kind experiences that highlight the best of Highlands and the surrounding plateau. Whether it’s in-home spa treatments, private chef dinners, or bespoke outdoor adventures, we design each moment to delight.

 

Our portfolio of impeccably styled cabins and cottages reflects our commitment to design, comfort, and service. From romantic escapes to group retreats, The Highlands Concierge ensures every stay is worthy of five stars—and then some.

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Hereford Cottage Kitchen

Meet Stephen

About
Stephen 

 

The Journey

Stephen Witt's journey in the world of hospitality began with a passion for creating unforgettable guest experiences. Starting his career at the prestigious Old Edwards Inn, Stephen quickly distinguished himself as a leader in luxury service. He was entrusted with overseeing the estate concierge program, managing some of the Inn's most exclusive properties, including Fairview House, Piermont Cottage, Hutchinson, and Terrace on Main. Under his guidance, these estates became synonymous with bespoke experiences-- whether it was orchestrating private chef dinners, setting up movie nights under the stars, hosting intimate weddings, or customizing every detail to ensure absolute perfection. 

Stephen's success at Old Edwards Inn paved the way for his next role as Director of Operations for two distinguished hotels including the renowned Highlander Mountain House. Here, he honed his expertise in managing high-end properties and delivering exceptional guest experiences. His deep understanding of luxury hospitality and his commitment to excellence inspired him to venture out on his own, leading the creation of The Highlands Concierge. With this new endeavor, Stephen aimed to bring the same level of world-class service to Highlands, offering personalized, five-star experiences to homeowners and guests alike. 

Stephen's contributions to the field of hospitality have not gone unnoticed. In 2023, he was honored with a place in Marquis Who's Who in America, a recognition of his dedication and impact on the industry. His vision and leadership were further acknowledged in 2024 when he was named one of Marquis Emerging Leaders. Stephen Witt's career is a testament to his relentless pursuit of excellence and his ability to elevate every guest experience to new heights. 

In 2025, The Highlands Concierge was proudly featured in Canvas Rebel Magazine for redefining luxury hospitality in the mountains of North Carolina. The article highlights our unwavering commitment to excellence, with over 120 five-star guest experiences and a reputation built on attention to detail, authenticity, and bespoke service. Unlike traditional management companies, we offer a deeply personalized approach--combining elevated design, a hands-on concierge support, and curated experiences that leave a lasting impression. Discover why our service stands apart in a crowded market and continues to set the gold standard for luxury stays on the plateau.

Following the recognition, in Canvas Rebel Magazine, Stephen has been invited to speak on The Relentless Pursuit of Perfection podcast--where Stephen will be sharing his journey, passion for luxury hospitality, and the story behind The Highlands Concierge. As a special thank you to our community, we'll be also be giving away a 2-night stay at the beloved TreeTops Cabin. Tune in this June for a chance to win a fabulous getaway in the heart of Highlands, NC!

Luxury Concierge Service

The Highlands Concierge

At The Highlands Concierge, we offer a seamless suite of elevated services for discerning homeowners and luxury rental hosts. Our AirBnb Design transforms lackluster listings into unforgettable retreats, using refined aesthetics and strategic staging to ensure a five-star first impression. With AirBnb Concierge, we enrich every guest stay with bespoke experiences--from private chefs and in-home spa treatments to helicopter tours and custom holiday decor--curated to surprise, delight, and inspire rave reviews. Our AirBnb Management service handles every detail with white-glove precision, ensuring your property runs effortlessly while maintaining exceptional standards. And with our newest offering, Estate Reset & Refine, we thoughtfully organize and restore order to homes with compassion and care, merging sustainable junk removal with design-forward reorganization to breathe new life into every space.

TreeTops in Highlands
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